When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. Doesn't work in Igconito, Chrome Browser, Edge or Safari. Here you’ll find all the help you need for Virgin Media related problems and issues. To turn parental controls off on Android, you need to go to the Play Store. imap. Try again to see if problem persists. Virgin Phone Switchover. Networking and WiFi. View Apps > Web Safe > manage your Web Safe settings - takes. Forum; Apps. Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. It's blocking access to a lot of sites, and I'm paying for this. Have you attempted to change your DNS settings as advised to see if this can correct your issue? You can check if all your needed Web Safe Settings are amende. icon on the upper-left edge of your screen. It’s easy to customise by clicking on the Categories, Websites or Set timer filters. Go to Account settings, then Account details b. You can also call 202 from your O2 phone or ring 0800 902 0217 * from a landline. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account . Take a look at the pull-out tab on the side of the Hub 3. 8. We recommend keeping Virus Safe on. Changing network settings to use any Public DNS should re-gain full access for the device. Hey @DavidCalla,. Malware is a type of malicious software, designed to infect your device to manipulate or damage it. AtlasVPN: A fast and secure VPN that is great for streaming. Turn off all Spam filtering. Sign in . Select Help. 100 & 194. 168. Learn moreWeb Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 0. A new secure password will be generated for you. 99. Home Phone. I'm able to access online account and change the Web Safe Settings. com nslookup protonvpn. . There’s many more methods that are probably better including using a VPN service – but the ease with which these filters can be bypassed. - 5083340. Account - Cable. VirginMedia. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Superstar. 1. . One of the settings you may have previously accessed using the address above is the one to put the Virgin Media router in modem-only mode. Virgin Media takes online safety seriously. 222. Virgin Media Staff. See. Web Safe will help you block access to web sites known to be infected or to distribute Malware. Switched On Families. net, pubg. . Stay safe online. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. Forum team are best placed to help and issue has been flagged to them. 100. e. Changing Virgin Media Web Safe Settings on Desktop/Laptop. Options. We give all our customers a complete, market leading security package called Virgin Media. Faced. Reset Hub password. 1. Search. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereHi Welcome to the community. Guy. Our configuration is a Hub 3 in Router mode, my HP Workstation is a DHCP client connected via a network cable. 159. To get around this, you need to turn Web Safe off. 11; 0; 0; rikthemonk. For Android: Settings >> Connections >> More connection settings >> Private DNS. To disable Virgin Web Safe and access sites and services blocked by it: Sign in to Virgin Media. 5. 🙂 I'm sorry to hear that you're still experiencing this issue. Apps and extras. Virgin Media; My Virgin Media; Shop;. 222 and 208. Select the correct HDMI input for your box. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. We think this site may be fraudulent, contain material that’s unsuitable for children or viruses that could be harmful – and so it’s been blocked by your account’s Web Safe. Chatter and natter. You can find more information about advanced hub settings if ever needed here 👉 How to set up Virgin Media broadband | Virgin Media Help . com). Use a free web proxy and enter Use the Get Magnet Link site. I have the same problem as well, I have just checked my online security controls and it's all turned off. Child Safe is a known source of many problems. try going to if Web Safe is on this site should be blocked. on 09-09-2023 11:35. Options. Stream from Virgin Media. Account - Cable. Learn how you can change Web Safe settings to turn Child. Web Safe is not automatically turned on for customers who joined before this date. Web Safe turned off but still blocking websites. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. Sign in to My Virgin Media to change your Web Safe. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. They have come together to produce these helpful video guides to help you to download and set-up the controls offered by your provider. Click: Settings. 1. 100. . We created Web Safe for our customers to make browsing safety a no-brainer. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. BTW is there a reason why you are access the old site page for Web Safe?. . The number 08000529429 is a Virgin Media number, and will direct you to a support agent who will be able to assist, and. Go to the following page, scroll down and click on the "Visit TV GO online" icon which will take you to the webpage to register and install the web app. . Virgin Media broadband safety and security Virgin offers an array of online protection software in the form of Web Safe, Child Safe and Internet Security to keep you, your household and. We created Web Safe for our customers to make browsing safety a no-brainer. Plug in all your devices. Kind Regards, Steven_LQuickStart, set up and connections. select Account settings > Online security and disable Virus Safe and/or Child Safe. Makes sure your dns settings on your computer are manually set - 8. Find the right spot for your hub. Once logged in you will see 2 filters; Virus Safe and Child Safe. IPCONFIG reports DNS servers as 194. please try again and on the app it just goes to a pagew that does not load. All devices would need to be re-connected to the WiFi. google (disable when using mobile data) 0 Kudos. 1. However now it seems that randomly everything deactivated (thanks Virgin!) - when I turn it back on I can select Categories and save. Some examples of UPnP devices are printers, gaming consoles, WiFi devices, IP cameras,. My VM plan settings say Child Safe is disabled, but I get pop-ups on sites saying it's blocked by Child Safe (eg: 4chan. Settings. Web Safe works via Virgin Media's DNS and to confirm if that is the case go to and confirm the reported AS Name is Virgin Media. New here. The Gamer Lounge. You’ll pay nothing for 3 months (with no payment details. Should the issue persist post back here to have issue flagged to the forum team. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. . Virgin keep hijacking my internet connection, so when I type for example into the address bar they actually serve up a different website which has something about opting in or out of a filter. This is the mode you choose if you’ve decided to use a third-party router, such as the Netgear Orbi system or Google Wifi. 8. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. What is Virgin safe search? Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Solved: Hi I can't access web safe setting, I keep getting redirected to account home page. I keep getting the message seen in the attached picture. More about Web Safe. QuickStart, set up and connections. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. I cannot turn off web safe. Virgin Media and O2 ; Keeping children safe online ;For best protection, we recommend using Virgin Media Internet Security and Web Safe. You can also access On Demand content and stream. Chatter and natter. VM must have some AI that when want web safe off it thinks that was too easy I keep web safe on. . Does anyone know if there. Afterward, click Apply and save your settings. Contact the site operator for further help. . 8 and/or 1. For best protection, we recommend using Virgin Media Internet Security and Web Safe. Just joined. This problem has been running for over 2 months now. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. 8. So whether it's technical issues, hub problems or you need support, we’ll help you with our. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. 9. desktop. You’ll then be able to use your same old phone to make. The new fibre phone line is designed to work with the same phones as the old copper line. on laptop and moibile, including private browsing. on 20-08-2018 08:53. I'll be in touch soon. I can not access the Manage your websafe settings via my app or via my pc. When signed in to My Virgin Media go t o the old Web Safe page here: and - 5237868Stream from Virgin Media. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Thanks for your response. The Gamer Lounge. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. I've tried turning it on, then off again. Virgin Media takes online safety seriously. . Changing Virgin Media Web Safe Settings on Desktop/Laptop. Type of information. It's never been easier to use your Virgin TV thanks to our help guides. SpeedThe forum team are best placed to help further and the issue has been flagged to them; be aware it can take them a few hours / days to respond. There's no firewall settings that I can see, and one time I got to see a page saying. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. This is so annoying as it seems as no one can help you over the phone. Options. Networking and WiFi. Switched On Families Swap and share practical advice with other parents cancel. this tool is useless and does not workHey ebbrunswick, Welcome to the community and thanks for taking the time to post here on the forums. 1/help for specific device where Web Safe is not working. 0 that contains your default network information. Any website unsuitable for children is blocked by default. Select SPAM Settings. Vonage 2nd line. I've been trawling these god forsaken forums for an hour now, and all the people with the same problem you say "okay I'm PMing you to resolve this issue". I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. Find out how to use Child Safe, which helps Virgin Media broadband customers to protect. However many mesh. Having the same problem on multiple devices. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. on 21-03-2023 15:29. I tried the usual fixes for this when searching this forum/youtube but nothing helps. QuickStart, set up and connections. Is F-Secure Safe free with Virgin Media? F-Secure SAFE is a multi-award winning online security solution which is free to all Virgin Media customers for the first year, and it includes: Virus protection: detects and removes viruses, malware and spyware that. 2 years later this problem still persists. Your previous Web Safe settings will remain active. 6 - 6. You’ll be able to block groups of sites by category, configure blocking for specific. Hopefully when that thread concludes it will also resolve your issue. It is still shown as enabled on the WebSafe website, and Virgin Support was of little use. Virgin Media. It works now. 1. Chatter and natter. . Your Mobile Account. Web safe provides ultimate protection when using the internet. Every attempt bounces me back to the 'My Account' page. Breaking down some broadband barriers 8. . 67. My Virgin Media App. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. For a single one, you may be able to get an exemption. VM has WebSafe enabled. Thank you for the help. These changes affect all Virgin Media email addresses ending in the. I've switched it off and on multiple times - 5019860. com (connection reset error). I’m sorry to hear of the issues that you’re having with your web safe settings, this is a known issue and is being worked on by the team. I am trying to turn on the web safe settings but it's not working. 0 Kudos Reply. Information on how to use Web Safe can be found here. Learn how you can change Web Safe settings to turn Child Safe off. Child Safe switched OFF but blocking sites. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 Joining in. Joining in. To access your Virginmedia. 1. Open a Web browser (e. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. There is no longer a Windows Store TVGO app, however Windows devices can use the website, and install the web app that is offered when visiting the website. Childsafe off but still blocking sites. Parental controls block websites and applications that you think are unsuitable for your child. Joining in. When you switch, you’ll be provided with an adapter, which you can use to plug your phone into the Hub – that’s all there is to it. Shaun0963. Switched On Families. I am also experiencing the same issue. My Virgin Media app. It's says page isn't available. Tech Chatter. Turn your TV on and get connected. SMTP Settings. Select Help & Settings. Stay safe online. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Welcome to Virgin Media’s help and support page. web safe. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It might contain viruses, be used for phishing, or be a fraudulent site out to scam you. When I try to switch it on I get the message: Sorry the changes you made were not saved, please try again. 2. Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. c. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Select the Settings cog in the top right-hand corner. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. Virgin Media Web Safe allows you to restrict certain types of. 100 nslookup protonvpn. Mark as New; Bookmark this message; Subscribe to this message. Thanks - 5400491. Following the above link still takes me to the new GUI. Access your bills, diagnose faults and manage your package. comIf you are at home, check that you are connected to the same network or SSID as your Virgin TV box, and that the Virgin TV Go app has permission to discover devices on your local network. These are both DNS content filters that adjust the behaviour of the VM default DNS. If the latter then when signed in to My Virgin Media go to Web Safe Settings (old UI) and try making the changes there-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. com email account from a desktop email program, you'll need the IMAP and SMTP settings below: IMAP Settings. Virgin Media takes online safety seriously. Virgin Media does not block VPN unless "Child Safe" is Enabled in the Web Safe settings of your Virgin Media online account. Along with the many other posts I have the issue where every time I click “manage websafe settings” it takes me back to the main page. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. AFAIK Web Safe setting cannot be configured through Hub. These are two settings – Virus Safe and Child Safe. Access your Hub's configuration page - default web address: 192. Welcome to the community and thanks for taking the time to post your issue on the forums. 168. Options. Hi. . 168. 3. The Web Safe function was working properly for the full year that I was. Please allow me to send you a PM so I can discuss this further with you - please expect this message to arrive shortly and respond directly when you can!In response to Graham_A. Click Apply. Stream from Virgin Media. Child Safe is enabled by default for new A/Cs. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. Then click on parental controls and then turn it on. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018 How to change your Series Link+ Settings on V6 box in Self Care Videos 11-04-2017 Troubleshooting your Virgin Media router in Help 29-07-2016Options. uk, which will give you a rough idea on if it's a single ISP in the UK that's filtering your site, or the entire gamut. I will be able to assist and get this changed for you. e. Hello, I moved home so I got a new virgin media plan, I turned off the parental controls on web safe but still I can't access to some websites like reddit, the national lottery or even some sites with adult content, I have just double checked that they were off but it doesn't seem to change anything. ntt. * Call costs may vary. Changes to our Acceptable Use Policy for Virgin Media Mail. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. Select Advanced Settings and accept the prompt; Scroll down to the Security section;. Stay up to date by checking your latest bill, previous bills, and any upcoming charges. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Set the vpn to port 80 or 443 - these are the ports that 99% of all traffic goes through so they don't block them. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. My Virgin Media App. We give all our customers a complete, market leading security package called Virgin Media Security,. I believe you are prompted at first login if you want to change the settings password to one of your own as well as wi-fiVolt benefits FAQs. 100. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. This problem has been running for over 2 months now. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Try both Mac and Windows. laptop. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. Virgin Media. 3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP. Trying to log in and access My Virgin Media and after authentication I am left stuck on a loading page with the loading animation looping endlessly. Whilst Virgin Media investigate the cause consider manually setting the DNS on specific devices where some form of protection, for example Setup. 4. In the meantime consider try the old site page Web Safe Settings to see if that allow you to achieve what you want. Help - new to Virgin media and setting web safe for appropriate child settings to avoid porn and nudity but in search on phone and iPad you can still see images! Not what we wanted. . Hoping someone can help. Visit the Virgin Media online account & make sure in the Web Safe settings Child Safe is Disabled. 993. Help with Volt. Learn how you. When I try to mess with the settings on My Virgin Media I get a message saying “ Sorry the changes you. For customers joining. Try with Open. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. OpenDNS provide instructions here :. 1. Every computer on the internet must have a unique. SpeedQuickStart, set up and connections. Any website unsuitable for children is blocked by default. In the meantime consider trying the following temporary workaround options: use a VPN service or Opera web browser's inbuilt (free) VPN service. At Virgin Media, we pride ourselves on our parental controls. Virgin Media and you have confirmed Child Safe is on. Virgin Media Staff. Child Safe: Disabled - When Enabled this settings blocks VPNs / Teleconfs / Messenger Apps via DNS redirection. Online security - Sorry the changes you made were not saved. on 20-08-2018 08:53. Some simple ways to bypass the filters: Use the Pirate Bay Proxy. To confirm private browsing is on, you will see the word inPrivate beside your address bar. 4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. More about Web Safe.